Returns & Exchanges

At ECA Cleaning, we want you to feel confident in your fashion choices, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Our goal is to ensure you find the perfect fit and style for your wardrobe with complete peace of mind.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing